Specialists in logistics risk management, claims and recoveries
End-to-end management of logistics claims. From insurance coverage review through recovery, with expert support and real-time platform visibility.
Specialists in logistics risk management, claims and recoveries
End-to-end management of logistics claims. From insurance coverage review through recovery, with expert support and real-time platform visibility.
+USD 110 millions
claimed
+8.000
cases handled
+9 Years
of experience
International Presence
across multiple countries
Certified
ISO 9001
ARM · MONITOREO LOGÍSTICO
Congestión portuaria
LIVEEstado referencial de los principales mercados de destino.
Tailored Solutions for Every Stakeholder in the Logistics Chain
ARM supports exporters, importers, freight forwarders and insurers in managing logistics risks and claims, with a technical, independent and results-driven approach.
Companies exporting cargo, particularly perishable goods, are exposed to a wide range of logistics risks during international transit. In the event of a loss, successful recovery depends on prompt action, technical expertise and effective claims management.
ARM supports exporters throughout the entire claims process, managing claims against shipping lines, logistics operators and insurers to recover the value of the affected cargo.
How We Support Exporters
- Technical analysis of the event
- Survey Coordination and Documentation Management
- Claims Management Against Liable Parties
- Cargo Recovery Processes
Operadores logísticos que coordinan el transporte de carga para sus clientes y que deben responder frente a incidentes ocurridos durante el proceso logístico internacional.
ARM supports freight forwarders in the technical management of logistics claims, helping structure claims, organize documentation and pursue recoveries against liable third parties.
Solutions for Freight Forwarders
- Technical Case Assessment
- Logistics Claim Structuring
- Documentation and Evidence Management
- Recovery Actions Against Liable Third Parties
Compañías que requieren apoyo técnico especializado en la gestión de siniestros logísticos, desde el análisis del caso hasta la coordinación de peritajes y los procesos de recupero.
ARM colabora con aseguradoras y brokers aportando experiencia técnica en la estructuración del reclamo, la evaluación de responsabilidades y la gestión frente a terceros involucrados.
Cómo apoyamos a aseguradoras y brokers
- Technical analysis of the event
- Coordinación de peritajes especializados
- Estructuración y seguimiento del reclamo
- Procesos de recupero frente a terceros responsables
Empresas que reciben carga desde el extranjero y que pueden enfrentar daños, pérdidas, demoras o incumplimientos durante el transporte internacional.
ARM acompaña a importadores en la gestión de reclamos logísticos, analizando el caso y gestionando el proceso frente a los responsables para recuperar el valor de la carga afectada.
Cómo apoyamos a importadores
- Evaluación técnica del siniestro
- Análisis de responsabilidades logísticas
- Gestión del reclamo frente a terceros
- Recuperación del valor de la carga
Regional Coverage • Specialists in Perishable Goods and Critical Cargo
When a Loss Occurs, Every Hour Counts
Pérdidas en tránsito
Damage, temperature deviations and transit delays can significantly affect cargo value. Our team assesses the loss and promptly initiates the claims and recovery process to maximize recovery opportunities.
Insurance Claim Denials
When an insurer denies or limits coverage, we review the policy and supporting documentation to build a strong technical basis for the claim.
Unanswered Claims
We manage claims against shipping lines and logistics operators, driving responses and settlements when claim processes become stalled.
Incomplete Documentation
We organize and structure the documentation required to properly support a claim and improve the likelihood of a successful recovery.
We define a clear strategy for case management and follow-up, ensuring visibility and control throughout every stage of the process.
Access digital reporting with up-to-date information on the status, progress and supporting documentation of each case.
ARM provides technical support throughout every stage of the process to protect your operations and maximize value recovery.
Our Comprehensive Approach
We understand each loss from the perspectives of logistics operations, insurance coverage and the responsibilities of every party involved.
Active Claims and Recovery Management
We do more than provide updates: we structure, prepare, pursue and negotiate each case through to resolution.
Organization, Traceability and Control
Through our platform, we provide complete visibility into the process, centralized documentation and clear reporting for clients and insurers.
Experience in Logistics Claims Management
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